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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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What is the processor that is installed?
It would help if you provided the SKU or HP product number of your laptop instead of the generic identification from the bottom of the notebook.
When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue
Type in msinfo32 and press enter.
The ninth line is the SKU and also the HP product number. Kindly post it in your next reply in your thread.
The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.
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HP Recommended
You have an HP 15-bs015dx laptop.
The Maintenance & Service guide (for parts reference and specification information)
https://h10032.www1.hp.com/ctg/Manual/c05493257.pdf
It is compatible with NVMe and SATA3 TLC M.2 (NGFF) 2280 SSD products.
The HP 763008-017 SATA3 TLC M.2 (NGFF) that is listed in the manual has the very same B+M slotted card.
The M.2 SSD cards that will not fit have a single slot.
The card at the hyperlink is a SATA M.2 SSD and it has B+M slots
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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?
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