• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-15-2019 01:01 AM - last edited on ‎10-15-2019 08:37 AM by Retired

HP Recommended
Product: HP ENVY TS 17
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy 17-j153cl- HP ENVY TS 17 Notebook PCserial number[edited]
product #F9M09UA#ABA Like everyone else who owned one of these,  I'm having to replace the bottom base cover (part #19 in the illustrated parts catalogue) due to the hinge locking up.  I just want to make sure I'll be ordering the right one.   I can't figure out if mine is a m series, 17-j100 series, or neither?  It's a touchscreen, and does NOT have  LEAP motion capabilities I think I need either 736475-001, or else 720226-001

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2019 01:49 AM

HP Recommended

@ohevilme 

 

Please keep or bookmark the following link which shows prts list of your machine

 

   http://partsurfer.hp.com/Search.aspx?searchText=F9M09UA

 

You need   part # 736475-001 which is   BASE ENCLOSURE CURVE TS

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-15-2019 01:49 AM

HP Recommended

@ohevilme 

 

Please keep or bookmark the following link which shows prts list of your machine

 

   http://partsurfer.hp.com/Search.aspx?searchText=F9M09UA

 

You need   part # 736475-001 which is   BASE ENCLOSURE CURVE TS

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.