Which one should I do first ?

[waibi]

Hi, I have a problem with my laptop which is a heat problem in which the laptop usually remains at 60-75 at usual and 85- 95 while I'm gaming. My battery also has a problem in which it has a 54% full capacity charge. The question is, should I buy a new laptop cooler or replace my battery to resolve this heat problem. 

[The_Fossette · Accepted solution]

@waibi

I reviewed your post and I understand that the computer is overheating, and you are facing issues with the battery as well.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it resolves both the overheating and the battery issue.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then install all the Windows updates (Including optional) and test.

Here is how it is done.

1. Select the Start (Windows) button from the bottom-left corner.
2. Go to settings (gear icon).
3. Select the Update and Security icon.
4. Choose Windows Update tab in the sidebar (Circular arrows)
5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[waibi]

Hi, thank you for your reply. I do update some and it does lower the average temperature by 2-3% maximum. I still do think that I should need to change my battery as it is the main source that make my laptop hot. 

[The_Fossette]

@waibi

I recommend you contact support and they will assist you in ordering the replacement battery for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!