• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!
Locked

‎05-23-2025 10:51 PM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V7AV)
Operating System: Microsoft Windows 11

Hi,

 

My laptop has been overheating, so I plan to clean it and replace the thermal paste.

 

Seems like it uses liquid metal thermal paste, but I am not sure. So I am wondering if anyone else has been in the same situation with the same/similar laptop. What thermal paste did you end up using?

 

Thank you for your help in advance.

 

1 REPLY 1

‎05-26-2025 02:45 PM

HP Recommended

Hi @NinjaPuppy 

 

Welcome to the HP Support Community! Thanks for posting your query! 

 

HP doesn't help replace thermal paste over messages or phone; we can get an expert to do that for you at our service centre. If interested, please share your serial number in a private message so I can check the available options.

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

 

We're looking forward to helping you get back up and running!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.