White LED Blinking Code

[AWB11]

I installed a second 4 MB RAM chip and when finished, the laptop will not boot up.  I am getting two white flashes, long ones I believe, on the CAPS LOCK key.

I removed the RAM I had added, reverting to the originally installed 4 MB chip, but I am still getting the same error message.

Can anyone assist?  I am running Windows 8.1.

Thank you!

[Nirvana_95]

Hi @AWB11 

Welcome to the HP Support Community. 

I see that you are getting add or when you add external ram chip to your system.Please be assured that I will look into it and help you fix the issue.

May I know from where did you purchase the external ram chip?

May I know what happens when you remove the external ram an insert the original ram to another slot available? 

Are you able to boot into windows?

Please follow the steps shared below and let me know the outcome of it:

Run the msconfig utility.

Click on the Boot tab.

Click on the Advanced Options button

If the Maximum Memory box is checked, uncheck it.

Close the utility and restart the PC.

Please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/id-en/document/ish_3974055-3873564-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @AWB11 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!