Why does it take so long for a part to be delivered to an HP service center when the laptop is new?

[SheriMcFar]

I'm on my 2nd delay for my warranty repair of my new Envy laptop. Why does it take so long for the service center to get a new motherboard? I really need this laptop!

[Irfan_06]

Hi @SheriMcFar,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you have an issue with the delay in repair of your laptop.

The support here is limited and this issue might require one-on-one interaction to escalate it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[SheriMcFar]

There are no private messages. I just sent you a new P.M. through this interface. Thank you for replying to me but any message you attempted to send me did not post.