• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-24-2024 01:36 AM

HP Recommended

 

*Subject:* Charging LED Stuck on Orange - Assistance Required

*Message:*

Dear HP Support Team,

I am experiencing an issue with my HP laptop where the charging LED remains stuck on orange, even when the battery is over 90% charged. Here are the details:

1. *Laptop Model*: [Enter your HP laptop model here, e.g., HP Pavilion 15-cw0014AU].
2. *Processor*: AMD Processor.
3. *Operating System*: [Enter your operating system, e.g., Windows 11, 64-bit].
4. *Issue Details*:
- The charging LED does not change to green or turn off, indicating a full charge.
- I have tested the charger, battery, and other components, and they appear normal.
- The laptop charges correctly, and the battery percentage increases as expected.

5. *Troubleshooting Steps Taken*:
- Reset the Embedded Controller (EC).
- Disabled Memory Integrity.
- Updated all drivers and BIOS using the HP Support Assistant.
- Ran diagnostics using HP tools; no issues were found with the battery or charger.

Despite these steps, the issue persists. I kindly request your assistance to resolve this issue. Please let me know if you need additional information or logs to diagnose the problem.

Thank you for your support.

Best regards,

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.