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‎08-22-2024 11:26 AM

HP Recommended

Why does my USB C not connecting to my monitor? HP Stream 11?

Category:
7 REPLIES 7

‎08-22-2024 11:28 AM

HP Recommended

Hi @Rodaz 

 

You must indicate your complete model the SKU that has this form ASDFG#ABC, and be able to verify if the USB-C port of your notebook is DisplayPort compatible.

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‎08-22-2024 11:30 AM

HP Recommended

HP Stream 11 - ak0518sa

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‎08-22-2024 11:32 AM

HP Recommended

Im not sure if its DisplayPort compatible

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‎08-22-2024 11:35 AM

HP Recommended

It does not have USB-C port compatible with DP, so it does not see image, only HDMI can be used.

 

HP Stream Laptop 11-ak0518sa

 

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1 person found this reply helpful
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‎08-22-2024 11:41 AM

HP Recommended

Thanks, my other monitor works with HDMI, can i get some sort of adaptor to use so i can connect my other monitor so i can use two monitors at the same time ? i dont want them to share the same screen on both, i want to use the two with different web pages email etc?

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‎08-22-2024 11:45 AM

HP Recommended

That is not possible you can only use your HDMI port, to use USB-C port you must buy a DisplayLink compatible dock (see is not DisplayPort), these dock through software and hardware allow you to use the USB-C or USB-A port, I leave the link to see the models and decide which one you want to buy.

 

DisplayLink Products list | Synaptics

 

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‎08-22-2024 02:33 PM

HP Recommended

Mine stopped connecting to, both with USB C, and also with an HDMI.  

My computer is a  HP - 15.6" Full HD Laptop - AMD Ryzen 5 7520U - 16GB Memory - 256GB SSD - Natural Silver

 

Help!  This is causing me grief.

 

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