Why is my HP Envy 17t overheating while off.

[jboge2022]

     I have an hp Envy 17t-cg that is overheating while it is completely shut down and am looking for advice on what it could be and why it is doing it, the device is only a few months over a year old. When it overheats and I know that I have completely shut it down and I will open the lid to make as much airflow around it and all of the lights will be on including the backlighting on the keyboard, except the screen will be off and I can't get it to come on, I have to press and hold the power button to "force shutdown" and then let it sit for a little bit to do a power reset. My suspicion is the sensor for the hibernate isn't working, or an app that I don't know about is forcing the laptop to stay on. Anything is helpful, I am also willing to repair it myself so anything is helpful. I also have another problem where whenever I get a pop-up notification the screen will go high-contrast and then switch back to normal every time a notification pops up, I have also had it happen without a notification when I plug in a usb device into the ports. 

                                  Thank you, any help is appreciated,

Justin [Personal Information Removed]

[Dragon-Fur · Accepted solution]

@jboge2022 

Welcome to the HP User Community.

It does not sound like the computer is indeed "OFF" after all.

"When it overheats and I know that I have completely shut it down and I will open the lid to make as much airflow around it and all of the lights will be on including the backlighting on the keyboard, except the screen will be off and I can't get it to come on,"

Assuming the Windows Updates are current and other BIOS and drivers are updated,

Take a look at possible power source issues...

Completely shutdown means there is no power to any device component, including power to any wake timers / ports.

Sure, hibernate / fast start could be the cause of the issue.

I never use Fast Start - the few seconds presumably saved during boot are not worth the possible issues encountered when the option does not work as expected.

If you have not done so, Switch OFF Fast Start.

Reference for those reading

Switch off / on Fast Start

Fast Start uses a "saved configuration" to more quickly start your computer.  

This is great until / if "something" is saved that should have been discarded during the boot sequence.

Switching off the option forces the computer to boot from the Windows Operating System and File System on the disk.

Windows 10

Settings   > System > Power and Sleep > Additional Power Settings

Choose what the power buttons do

Click Change settings that are currently unavailable 

Remove Check (clear box) Turn on fast startup (recommended)

Save Changes

Windows 11 or Windows 10

Control Panel > icon view > Power Options

Choose what the power buttons do

Click Change settings that are currently unavailable 

Remove Check (clear box) Turn on fast startup (recommended)

Save Changes

Next,

Close programs (for example, browsers, games, email) and close any open windows

Next,

Windows key + X + A (opens Cmd prompt as Admin)

When the command window opens, type / paste the following command and hit Enter:

shutdown /s /t 0

• Wait for the computer to shut down completely (a few seconds)
• Boot the computer > Log in > Wait around for a couple of minutes (yes, wait, do not rush) >
• Try shutting down the notebook from Windows key > Power

Optional

Switch ON the fast startup setting.

Dragon-Fur NOTE:

• Business Notebooks > Fast Boot setup may be enabled / disabled in the BIOS

Shut down the workstation > Power on, immediately tap-tap-tap F10 to enter the BIOS >

Advanced > Boot Options >

Check / Uncheck Fast boot > Save and exit

OR

Elevated command prompt - run the following command:

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V HiberbootEnabled /T REG_dWORD /D 0 /F

==========================================================================

Less likely - Worth a check...Power Options

Control Panel > icon view > Power Options

Choose when to turn off the display > Change Advanced Power Settings

==========================================================================

What else?

What could be the source of overheating when the computer is essentially OFF?

When all else is eliminated...

Might be time to check the battery inside the computer.

It might be bloated or expanding.

Maintenance and Service Guide

Part Number and Replacement Procedure on Page 32

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ENVY Laptop PC 17t-cg100 CTO 

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