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‎08-29-2020 01:36 PM

HP Recommended
Product: HP Pavilion 15-bc414nq
Operating System: Microsoft Windows 10 (64-bit)

So I was playing valorant and everything worked just fine. After some time I started playing again but it was having bad framerates and it was freezing. I opened it and I saw that one cooler wasn't spinning. I sent it to be repaired, and when it came back I saw that my video card wasn't working at full power, it was stuck at about 20%. I tried everything, like setting it for best performance in nvidia pannel,and changing power plan but nothing worked. And I checked if there is any option in bios that can help me but I don't have the advanced tab, again I tried anything to show it but nothing worked. Any ideas? Thanks!

2 REPLIES 2

‎08-30-2020 09:13 AM

HP Recommended

@bogdi_jesus666 

You said you sent it to be repaired.  Was this to an authorized HP Service Center? If so, where?



I am a volunteer and I do not work for, nor represent, HP
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‎08-30-2020 09:19 AM - edited ‎08-30-2020 09:19 AM

HP Recommended

Yes, I'm pretty sure it was authorized.

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