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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Likely the mouse and keyboard are not recognized.
Missing Driver?
Missing Windows Updates?
Could even be hardware, though that is the least likely cause.
Basics - how to find and install software and drivers
HP PCs - Downloading or Updating Software and Drivers
How to find your computer model name / product number:
Finding your Product Name, Product Number, or Serial Number
Reminder: Do Not post the serial number or any private information in the Community – we are a public resource.
Use the On-Screen-Keyboard
6 Ways to Open On-Screen Keyboard in Windows 10
Method #6 Start On-Screen-Keyboard (OSK) at login screen
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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