Why the battery charge only to 24%?

[Anton20]

Hello. Suddenly my laptop began to charge only up to 36 percent. Then to 29. Then to 24. This happens if Windows is turned on and if the laptop is turned off. It started about 5 days ago before that everything was fine. I checked the Battery Report and HP Hardware Test, but they show that everything is fine. How can this problem be solved?

Adapter test: 

2020-02-02 19-26-21 The Smart Adapter power rating meets system requirement.

Battery check:

CeementBatteryCheckResult: 11

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

Primary_TestresultString: OK

Primary_DesignCapacity: 3615mAh

Primary_FullChargeCapacity: 2527mAh

Primary_RemainingCapacity: 634mAh

Primary_MaxError: 1

Primary_CycleCount: 37

Primary_Temperature: 21deg C

Primary_Voltage: 16405mV

Primary_Current: 0mA

Primary_DesignVoltage: 15400mV

Primary_Status: 16512

Primary_CellVoltage1: 4102mV

Primary_CellVoltage2: 4101mV

Primary_CellVoltage3: 4096mV

Primary_CellVoltage4: 4106mV

Primary_SerialNumber: 43472 11/08/2016

Primary_ManufacturerName: 313-54-41

Primary_BatteryCTNumber: 6FPFN31CF51Q1X

Primary_Warranty: 3 Primary_CalibrationType: 1

Primary_ChargeControl: Failed Primary_TempCharge: True

Primary_ChargeTest: False Primary_ChargeCapacity: 69

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: False

Primary_DesignCycleCount: 1000

[KrazyToad]

@Anton20

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

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