Why would my HP Laptop 17 hard drive decrease in health so fast?

[JoshuaCaleb]

This system was just setup this year. The main hard drive has decreased to 97% since January or February most likely. I did not really install anything on this system until later this year besides Zoom. All that was being installed on it was Windows updates, a windows 10 upgrade, and mcafee live safe. Somehow, the main hard drive went down in health by 3%. The temperature seems to fluctuate from 40% up to 70%. It does not have bad sectors, but this seems strange to me. However, I never had some software that I know told me that its health had decreased in a percentage.

[ub6424]

Hello @JoshuaCaleb 

Sorry to hear that you are having problems ... and I would like to help you.

Please think about it. It is a <mechanical drive> which is subject to wear like an engine in a car. There are indeed differences in the <quality> of hard drives. Some last forever and others fail within a short time. A clear pattern cannot be seen when comparing different manufacturers.

Recommendation and solution that is more future-proof

I would advise you to clone the hard drive to an SSD drive.

Please report your results

[JoshuaCaleb]

I think that drive is the solid state drive. I can’t find the specific test reference that shows it, but I recall finding one. It doesn’t make sense to me as I thought the secondary drive was the solid state drive. 

[JoshuaCaleb]

Please advise further since i am pretty sure that the drive with problems is solid state.

[ub6424]

Hello @JoshuaCaleb 

(1) Download and install speccy

https://www.ccleaner.com/speccy

(2) Send speccy screenshots of

- Summary

- Storage

(3) Please report your results

[JoshuaCaleb]

Speccy is from the makers of combo cleaner. That has been labeled as malware before. Is it safe? i had combo cleaner on my previous system. It seems that i can use HP diagnostics on the regular drives possibly.

what information does summary and storage show?

[ub6424]

Use https://www.hwinfo.com/download/

[JoshuaCaleb]

are you recommending that i use that HWinfo software? it says it is diagnostic software. Or are you telling me about what speccy does? HWinfo might be able to say specifically if the drive in question is solid state.

[ub6424]

<hwinfo>

hw = hardware

info = information

Please install and send screenshots

[JoshuaCaleb]

i have the sensor stats and summary screenshots, and i copied the text from the hard drives. if you would like other information as screen shots, please let me know. that information in the example that you showed me, shows a long list of hardware profiles it seems. i have a text file exported.

Drives --------------------------------------------------------------------

(S)ATA/ATAPI Drives -------------------------------------------------------

WDC WD10SPZX-60Z10T1 ------------------------------------------------------

[General Information]
Drive Controller: Serial ATA 6Gb/s @ 6Gb/s
Host Controller: Intel Tiger Lake - Volume Management Device (VMD) NVMe RAID Controller
Drive Model: WDC WD10SPZX-60Z10T1
Drive Firmware Revision: 05.01A05

World Wide Name: 50014EE2BE4ED694
Drive Capacity: 953,869 MBytes (1000 GB)
Drive Capacity [MB]: 953869
Media Rotation Rate: 5400 RPM
Nominal Form Factor: 2.5"
ATA Major Version Supported: ATA/ATAPI-5, ATA/ATAPI-6, ATA/ATAPI-7, ATA8-ACS, ACS-2, ACS-3
ATA Minor Version Supported: ACS-3 Revision 5
ATA Transport Version Supported: SATA 3.1
[Drive Geometry]
Number of Cylinders: 16383
Number of Heads: 16
Sectors Per Track: 63
Number of Sectors: 16514064
Total 48-bit LBA Sectors: 1953525168
Logical Sector Size: 512 Bytes
Cache Buffer Size: N/A
[Transfer Modes]
Sectors Per Interrupt: Total: 16, Active: 16
Max. PIO Transfer Mode: 4
Multiword DMA Mode: Total: 2, Active: -
Singleword DMA Mode: Total: -, Active: -
Ultra-DMA Mode: Total: 6 (ATA-133), Active: 6 (ATA-133)
Max. Multiword DMA Transfer Rate: 16.7 MBytes/s
Max. PIO with IORDY Transfer Rate: 16.7 MBytes/s
Max. PIO w/o IORDY Transfer Rate: 16.7 MBytes/s
Native Command Queuing: Supported, Max. Depth: 32
TRIM Command: Supported (Deterministic Read After TRIM, Any Value)
[Device flags]
Fixed Drive: Present
Removable Drive: Not Present
Magnetic Storage: Present
LBA Mode: Supported
DMA Mode: Supported
IORDY: Supported
IORDY Disableable: Supported
[Features]
Write Cache: Present, Active
S.M.A.R.T. Feature: Present, Active
Security Feature: Present, Inactive
Removable Media Feature: Not Present, Disabled
Power Management: Present, Active
Advanced Power Management: Present, Active
Packet Interface: Not Present, Disabled
Look-Ahead Buffer: Present, Active
Host Protected Area: Not Present, Disabled
Power-Up In Standby: Supported, Inactive
Automatic Acoustic Management: Not Supported, Inactive
48-bit LBA: Supported, Active
Host-Initiated Link Power Management (HIPM): Supported
Device-Initiated Link Power Management (DIPM): Supported, Enabled
In-Order Data Delivery: Not Supported
Hardware Feature Control: Not Supported
Software Settings Preservation: Supported, Enabled
NCQ Autosense: Not Supported
Link Power State Device Sleep: Not Supported
Hybrid Information Feature: Not Supported
Rebuild Assist: Not Supported
Power Disable: Not Supported
All Write Cache Non-Volatile: Not Supported
Extended Number of User Addressable Sectors: Supported
CFast Specification: Not Supported
NCQ Priority Information: Not Supported
Host Automatic Partial to Slumber Transitions: Not Supported
Device Automatic Partial to Slumber Transitions: Not Supported
NCQ Streaming: Not Supported
NCQ Queue Management Command: Not Supported
DevSleep to Reduced Power State: Not Supported
Out Of Band Management Interface: Not Supported
Extended Power Conditions Feature: Not Supported
Sense Data Reporting Feature: Not Supported
Free-Fall Control Feature: Not Supported
Write-Read-Verify Feature: Not Supported
[Security]
Security Feature: Supported
Security Status: Disabled
Security Locked: Disabled
Security Frozen: Enabled
Enhanced Security Erase: Supported
Sanitize Feature: Supported
Sanitize Device - Crypto Scramble: Not Supported
Sanitize Device - Overwrite: Supported
Sanitize Device - Block Erase: Not Supported
Sanitize Device - Antifreeze Lock: Not Supported
Device Encrypts All User Data: Not Supported
Trusted Computing: Not Supported
[Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.)]
[01] Raw Read Error Rate: 100/50, Worst: 100
[03] Spin Up Time: 57/21, Worst: 55 (Data = 1241,0)
[04] Start/Stop Count: 100/Always OK, Worst: 100 (Data = 4677,0)
[05] Reallocated Sector Count: 100/10, Worst: 100
[07] Seek Error Rate: 100/30, Worst: 100 (Data = 58656,0)
[09] Power-on Hours/Cycle Count: 100/Always OK, Worst: 100 (841 hours / 35.0 days)
[0A] Spin Retry Count: 100/50, Worst: 100
[0C] Power Cycle Count: 100/Always OK, Worst: 100 (Data = 83,0)
[B7] SATA Interface Downshift / Runtime Bad Block: 100/Always OK, Worst: 100
[B8] End to End Error Detection Count: 100/97, Worst: 100
[BB] Reported Uncorrectable Errors: 100/Always OK, Worst: 100
[BC] Command Timeout Count: 100/Always OK, Worst: 100
[BD] High Fly Writes: 100/Always OK, Worst: 100
[BF] G-Sense Error Rate: 1/Always OK, Worst: 1 (Data = 187,0)
[C0] Power-Off Retract Count: 100/Always OK, Worst: 100 (Data = 70,70)
[C1] Load/Unload Cycle Count: 97/Always OK, Worst: 97 (Data = 7341,0)
[C2] Temperature: 32/Always OK, Worst: 47 (32.0 °C)
[C5] Current Pending Sector Count: 100/Always OK, Worst: 100
[C6] Off-Line Uncorrectable Sector Count: 100/Always OK, Worst: 100
[C7] UltraDMA/SATA CRC Error Rate: 100/Always OK, Worst: 100
[C8] Write/Multi-Zone Error Rate: 100/Always OK, Worst: 253
[F0] Head Flying Hours: 100/Always OK, Worst: 100 (Data = 11115,0)
[F3] ECC Bits Corrected: 100/Always OK, Worst: 100 (Data = 18804,0)

NVMe Drives ---------------------------------------------------------------

KBG40ZNV256G KIOXIA -------------------------------------------------------

[General Information]
Drive Controller: NVMe
Host Controller: Intel Tiger Lake - Volume Management Device (VMD) NVMe RAID Controller
Drive Model: KBG40ZNV256G KIOXIA

Drive Firmware Revision: HP00AE00
NVMe Version Supported: v1.3
Drive Capacity: 244,198 MBytes (256 GB)
Drive Capacity [MB]: 244198
[Capabilities]
Volatile Write Cache: Present
Compare Command: Supported
Write Uncorrectable Command: Supported
Dataset Management: Supported
Write Zeroes: Supported
Save field set to a non-zero value: Supported
Reservations: Not Supported
Timestamp: Supported
Autonomous Power State Transitions: Supported
[Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.)]
Available Space Below Threshold: OK
Temperature Exceeded Critical Threshold: OK
Device Reliablity Degraded: OK
Media In Read Only Mode: OK
Volatile Memory Backup Device Failed: OK
Drive Temperature: 43 °C
Warning Temperature Threshold: 79 °C
Critical Temperature Threshold: 84 °C
Time Above Warning Temperature Threshold: 0 minutes
Time Above Critical Temperature Threshold: 0 minutes
Spare Capacity Available: 100%
Device Health: 97%
Power Cycles: 150
Power On Hours: 2950 hours
Unsafe Shutdowns: 75
Media Errors: 0
Total Host Reads: 3992 GBytes
Total Host Writes: 3136 GBytes

ST1000LM025 HN-M101ABB ----------------------------------------------------

[General Information]
Drive Controller: Serial ATA 3Gb/s @ 3Gb/s <-> USB
Host Controller: Seagate RSS LLC, PID=AB38
Drive Model: Seagate ST1000LM025 HN-M101ABB
Drive Firmware Revision: 2BA30003

World Wide Name: 0000
Drive Capacity: 953,869 MBytes (1000 GB)
Drive Capacity [MB]: 953869
Media Rotation Rate: 5400 RPM
Nominal Form Factor: 2.5"
ATA Major Version Supported: ATA/ATAPI-5, ATA/ATAPI-6, ATA/ATAPI-7, ATA8-ACS
ATA Minor Version Supported: ATA8-ACS version 6
ATA Transport Version Supported: SATA 3.0
[Drive Geometry]
Number of Cylinders: 16383
Number of Heads: 16
Sectors Per Track: 63
Number Of ECC Bytes: 4
Number of Sectors: 16514064
Total 48-bit LBA Sectors: 1953525168
Logical Sector Size: 512 Bytes
Cache Buffer Size: 8192 KBytes
[Transfer Modes]
Sectors Per Interrupt: Total: 16
Max. PIO Transfer Mode: 4
Multiword DMA Mode: Total: 2, Active: 2
Singleword DMA Mode: Total: -, Active: -
Ultra-DMA Mode: Total: 6 (ATA-133), Inactive
Max. Multiword DMA Transfer Rate: 16.7 MBytes/s
Max. PIO with IORDY Transfer Rate: 16.7 MBytes/s
Max. PIO w/o IORDY Transfer Rate: 16.7 MBytes/s
Native Command Queuing: Supported, Max. Depth: 32
TRIM Command: Not Supported
[Device flags]
Fixed Drive: Present
Removable Drive: Not Present
Magnetic Storage: Present
LBA Mode: Supported
DMA Mode: Supported
IORDY: Supported
IORDY Disableable: Supported
[Features]
Write Cache: Present, Active
S.M.A.R.T. Feature: Present, Active
Security Feature: Present, Inactive
Removable Media Feature: Not Present, Disabled
Power Management: Present, Active
Advanced Power Management: Present, Inactive
Packet Interface: Not Present, Disabled
Look-Ahead Buffer: Present, Active
Host Protected Area: Present, Enabled
Power-Up In Standby: Supported, Inactive
Automatic Acoustic Management: Supported, Inactive
48-bit LBA: Supported, Active
Host-Initiated Link Power Management (HIPM): Not Supported
Device-Initiated Link Power Management (DIPM): Supported, Disabled
In-Order Data Delivery: Not Supported
Hardware Feature Control: Not Supported
Software Settings Preservation: Supported, Disabled
NCQ Autosense: Not Supported
Link Power State Device Sleep: Not Supported
Hybrid Information Feature: Not Supported
Rebuild Assist: Not Supported
Power Disable: Not Supported
All Write Cache Non-Volatile: Not Supported
Extended Number of User Addressable Sectors: Not Supported
CFast Specification: Not Supported
NCQ Priority Information: Supported
Host Automatic Partial to Slumber Transitions: Not Supported
Device Automatic Partial to Slumber Transitions: Not Supported
NCQ Streaming: Not Supported
NCQ Queue Management Command: Not Supported
DevSleep to Reduced Power State: Not Supported
Out Of Band Management Interface: Not Supported
Extended Power Conditions Feature: Not Supported
Sense Data Reporting Feature: Not Supported
Free-Fall Control Feature: Not Supported
Write-Read-Verify Feature: Not Supported
[Security]
Security Feature: Supported
Security Status: Disabled
Security Locked: Disabled
Security Frozen: Disabled
Enhanced Security Erase: Supported
Sanitize Feature: Not Supported
Sanitize Device - Crypto Scramble: Not Supported
Sanitize Device - Overwrite: Not Supported
Sanitize Device - Block Erase: Not Supported
Sanitize Device - Antifreeze Lock: Not Supported
Device Encrypts All User Data: Not Supported
Trusted Computing: Not Supported
[Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.)]
[01] Raw Read Error Rate: 100/51, Worst: 100
[02] Throughput Performance: 252/Always OK, Worst: 252
[03] Spin Up Time: 89/25, Worst: 89 (Data = 3503,0)
[04] Start/Stop Count: 91/Always OK, Worst: 91 (Data = 9433,0)
[05] Reallocated Sector Count: 252/10, Worst: 252
[07] Seek Error Rate: 252/51, Worst: 252
[08] Seek Time Performance: 252/15, Worst: 252
[09] Power-on Hours/Cycle Count: 100/Always OK, Worst: 100 (1407 hours / 58.6 days)
[0A] Spin Retry Count: 252/51, Worst: 252
[0B] Calibration Retry Count: 100/Always OK, Worst: 100 (Data = 4,0)
[0C] Power Cycle Count: 100/Always OK, Worst: 100 (Data = 97,0)
[BF] G-Sense Error Rate: 100/Always OK, Worst: 100 (Data = 448,0)
[C0] Power-Off Retract Count: 100/Always OK, Worst: 100 (Data = 22,0)
[C2] Temperature: 64/Always OK, Worst: 49 (27.0 °C)
[C3] Hardware ECC Recovered: 100/Always OK, Worst: 100
[C4] Reallocation Event Count: 252/Always OK, Worst: 252
[C5] Current Pending Sector Count: 252/Always OK, Worst: 252
[C6] Off-Line Uncorrectable Sector Count: 252/Always OK, Worst: 252
[C7] UltraDMA/SATA CRC Error Rate: 200/Always OK, Worst: 200
[C8] Write/Multi-Zone Error Rate: 100/Always OK, Worst: 100 (Data = 623,0)
[DF] Load/Unload Retry Count: 100/Always OK, Worst: 100 (Data = 4,0)
[E1] Load/Unload Cycle Count: 96/Always OK, Worst: 96 (Data = 45667,0)

SCSI Devices --------------------------------------------------------------

Seagate Expansion ---------------------------------------------------------

[General information]
Host Controller: Seagate RSS LLC, PID=AB38
Device Description: Seagate Expansion
Device Firmware Revision: 1805
Device Type: Disk drive
Drive Capacity: 953,869 MBytes (1000 GB)
Drive Capacity [MB]: 953869
[Device address]
SCSI Port Number: 1
SCSI Path ID: 0
SCSI Target ID: 0
SCSI Logical Unit Number: 0
SCSI Version: SCSI-6
[Device flags]
Removable Device: Not Capable
Tagged Command Queuing: Supported
Linked Commands: Not Supported
Synchronous Data Transfer: Not Supported
Relative Addressing: Not Supported
Asynchronous Event Notification: Not Supported
[Device Status]
Self-Test Result: OK