-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Why would my laptop randomly stop using its dedicated graphi...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
11-29-2023 08:39 PM
Product: OMEN Laptop - 15-en0023dx
Operating System: Microsoft Windows 11
Hello! thank you in advanced to anyone that is helpful!
My laptop is a HP Omen 15 it has a AMD Ryzen 7 4800H with Radeon Graphics and it has a dedicated NVIDIA GeForce GTX 1660 Ti The laptops specs say its there, the windows device manager sees that its there, but I can't get anything to actually make the NVIDIA card work. I've heard that inside of the "Nvidia control panel" you can change which graphics card will be used, but everything I try my laptop refuses to open the Nvidia control panel.
So far I've updated the bios, uninstalled, and reinstalled windows, reinstalled Nvidia drivers, still nothing... Any ideas?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.