Will 15-db0069wm ever receive a BIOS update to fix 2500u throttling?

[MaggsMill]

The 2500u is supposed to run at 1100mhz, but on this model it drops down to the 200s.   The only reason I purchased this laptop was because it had a 2500u, but with it throttling so badly, I feel as though I've wasted my money.

Throttling issues on other laptops have been fixed with BIOS updates.  Will owners of this laptop ever receive an update to solve the problem?

[Riddle_Decipher]

@MaggsMill I have a few questions to help understand this concern better and meanwhile a few steps that should help your cause:

• Did this happen after a recent window or software update?
• Does computer freeze or hangup? 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

First, let's install HP support assistance: Go to Download HP Support Assistant to install the tool.  

Next, use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
    

   
    

2. Click Check for updates and messages to scan for new updates.
    

   
    

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[MaggsMill]

Thank you for taking the time to respond.  I installed the updates.  GPU still throttles.

Did this happen after a recent window or software update?

No.  I've had this problem since day one.  I'm currently on Windows Version 1809.

Does computer freeze or hangup? 

No, it doesn't freeze.  But I can see the clockspeed and fps dropping while monitoring with MSI Afterburner. 

I've also update to the most recent AMD drivers, 19.2.3.

[Riddle_Decipher]

@MaggsMill Thank you for the answers, I suggest we perform an extensive hardware test to identify any hardware issues that could be causing the concern, and we could work on a remedy accordingly, as there are no updates or softpaqs available for this model other than what you've already installed using the HP Support Assistant, please refer to the below steps for instructions:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

   While the test is running, the time remaining and test result for each component display on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) and get back to us.

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!