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HP 15.6 inch Laptop PC 15-d5000 (92R67AV)

The keyboard and mouse work but not the attached display.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Unfortunately, you are asking about a Dell product.

 

Perhaps the Dell forum would be a better place to ask that. They would better know the requirements of the Dell docking station.

 

All you need to know is the specifications of the laptop  ports you are using to connect to the Dell dock.

 

Your HP 15-dy5113dx  laptop model series specifications. (see the ports section)

https://support.hp.com/us-en/document/ish_6297860-6297993-16

 

This may be the key to why it does not work. None of the USB ports present support graphics signal transfer like a Thunderbolt port would.

 

From the official specifications document

"USB 3.2 Gen 1.0 Type-A ports; 5 Gbps signaling rate (left side)"

"USB 3.2 Gen 1.0 Type-C port; 5 Gbps signaling rate (data transfer only; charging or external monitors not supported)"



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 REPLY 1
HP Recommended

Unfortunately, you are asking about a Dell product.

 

Perhaps the Dell forum would be a better place to ask that. They would better know the requirements of the Dell docking station.

 

All you need to know is the specifications of the laptop  ports you are using to connect to the Dell dock.

 

Your HP 15-dy5113dx  laptop model series specifications. (see the ports section)

https://support.hp.com/us-en/document/ish_6297860-6297993-16

 

This may be the key to why it does not work. None of the USB ports present support graphics signal transfer like a Thunderbolt port would.

 

From the official specifications document

"USB 3.2 Gen 1.0 Type-A ports; 5 Gbps signaling rate (left side)"

"USB 3.2 Gen 1.0 Type-C port; 5 Gbps signaling rate (data transfer only; charging or external monitors not supported)"



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.