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- HP Community
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- Notebook Hardware and Upgrade Questions
- Will the power button work if the keyboard doesn't?

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09-19-2019 11:12 PM
I bought an HP laptop used and the owner said that the only thing wrong with it is the keyboard. It turned on for a moment when I got it out of the box and then the battery died. After that, it wouldn't turn on anymore. I bought a new battery, a new HP certified charger and it still doesnt power on. The power light is blue whenever I plug it in, but pushing and holding down the power button does nothing. I dont believe it is the display (it just wouldn't make sense), can't be the charger, and can't be the battery. Is there a chance that the keyboard doesnt work and that is making the power button not turn the laptop on? If not, then is the motherboard dead?
09-22-2019 01:29 PM
@noah7183
Thank you for posting on the HP Support Community.
This looks like a boot issue, let's perform basic troubleshooting steps inorder to isolate the issue.
Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)
Next step, BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Hope this helps! Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee