Win 10 Pro x64 Version 1709 update trashes HP Mobile Data Protection Sensor driver

[MoritzTheCat]

Updated from Win 10 x64 Version 1703 to the new Fall Creator's Update Version 1709 Build 16299.19 last night on 2 different HP notebooks.

The HP 8470p runs Win 10 Home x64 and it has the same hardware id for the sensor as the HP 8570w (HPQ6000). It did not have a problem with the upgrade; Device Manager shows all is OK on the HP 8470p. The driver for the HPQ6000 sensor installed on the 8470p is version 5.0.2.8. I tried to locate this version on the HP website and the Microsoft Update Catalog without success. It's working on the 8470p, so I'm not going to mess with it.

On the HP 8570w that runs Win 10 Pro x64, both the video card driver and the data protection sensor had issues after the upgrade. I successfully reinstalled the video driver from the NVIDIA website for the Quadro K1000M and it's now working as it did before I updated Windows.

I've tried a couple of different ways to reinstall the sensor driver:

1. Ran SP71714 (the latest version of this hardware id's sensor software/driver for Win 10 x64 on the HP website), but it does not successfully install/update.

2. Tried to update the driver directly via the .inf file from Device Manager and this also fails.

3. Used the download for this hardware id from the Microsoft Update Catalog (only version 5.2.1.1 dated 6/11/2015 shows up when searching for the hardware id) and update directly from Device Manager and it does not complete properly.

I've tried uninstalling the device and restarting fresh, but no difference. I had a similar issue with the HP 8570w when updating to Version 1703, but I was able to eventually get the sensor driver to install properly after some trial and error and reading a few posts on the subject in this forum.

Is there a newer version of this software/driver for hardware id HPQ6000 that works on Win 10 Pro x64 Version 1709 Build 16299.19?

Or am I doing something wrong? If so, please describe a step-by-step solution for me to follow. Thanks!

[CherylG]

The latest I know of is Sp81920 and Sp81142-but it doesn't list Elitebook. No harm trying I guess.

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.html
http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.html

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

[MoritzTheCat]

Hello,

Thanks for the suggestion.

I looked at the SP81142 html file and it's an update for hardware id HPQ6007. The SP81920 html file does not list hardware ids, but it does state that it supersedes SP81142.

Hence, it does not appear these will work for an HPQ6000 hardware id.

[MoritzTheCat · Accepted solution]

I found a solution on my own with some ideas from the forum!

Seeing that the HP EliteBook 8470p updated fine with an old driver, I looked for an older SP file for the HPQ6000 hardware id.

I found SP62981 that looked promising. I first unpacked it using 7-zip and did a direct update of the driver through Device Manager. It completed successfully, I restarted the PC and Device Manager now displays the HP Mobile Data Protection Sensor driver under the "Sensors" category, not the "System Devices" category where it was before and the device status is now "This device is working properly". The driver is version 5.0.2.24 dated 07/19/2013. So far so good.

But I was still getting the Windows error for the Accelerometer when I restarted. So I then ran Setup.exe in the extracted SP62981 files and it installed another version of the HP 3D DriveGuard software. I now had two versions on the PC: 5.2.1.1 32-bit that was installed with SP71714 and 5.1.12.1 64-bit that SP62981 had installed. I restarted the PC as instructed and still got the Windows error for the Accelerometer. I then uninstalled the 5.2.1.1 32-bit version of the HP 3D DriveGuard software and then restarted the PC.

Guess what? No more Windows error for the Accelerometer and Device Manager shows everything is working properly.

The HP EliteBook 8570w appears to be fixed (until the next Win 10 Creator's Update)  😉

[rezoloot]

I simply switched the 3d drive encryption off inside hp protecttools, restarded and bingo, i will say though i want that back soon

using hp probook 6570b

win10 x64 vers 1709

I'll turn it back on after the next big install

hope this helps