04-14-2017 06:18 AM
Solved! Go to Solution.
04-14-2017 12:51 PM
Same here with my 15-ak112nl. I'm upgrading an education version of Windows 10.
I tried a bunch of things, including uninstalling antivirus, wireless and bt card and audio card but nothing. I tried installing from different media also, still nothing. All is updated, I don't think that's the cause.
Any help is appreciated. Cheers
04-16-2017 12:12 PM
04-17-2017 08:20 AM
Apparently HP is aware of this problem and it has to do with the TPM (chip). Disabling it in the BIOS should help. I'll try this later today. Here is the link to the forum message about the TPM issue:
04-18-2017 01:16 PM
I tried to update with the TPM hidden from BIOS, but the same error happened again. Some of the guys in the discussion that you linked have managed to clean install windows but not to update so it was kinda expected. I guess I'll wait for a solution from HP in order to keep apps and files.
04-19-2017 04:59 AM