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‎02-03-2020 03:54 PM

HP Recommended
Product: Unknown
Operating System: Microsoft Windows 10 (64-bit)
Windows 10 Laptop charger is in perfect condition, yet laptop is not Charging. Laptop Is Currently Shut Down Due To Low Battery. Product name is unknown as the laptop is turned off. Please help. It has a non-removable battery.
1 REPLY 1

‎02-05-2020 05:46 PM

HP Recommended

@Emmanuel17

 

Does the Notebook powers on without the Battery and with the AC Adapter alone?

 

If the Notebook doesn't turn on with the AC Adapter alone then it is likely to be an AC Adapter issue or rare scenario and issue with the charging port

 

To assist you better I will need the Notebook Model or the Product Number

 

You can refer to this Link:hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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