• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy X360 13-ar0xxx
Microsoft Windows 10 (64-bit)

I bought a new HP Envy x360 13.3" today, and have set it up.

 

All is well, except is it showing that there is just 5.91GB of usuable RAM (rather than 8GB). In task manager, it says that 2.1GB is 'Hardware Reserved'. Why is this? Should it be like this? How do I decrease the amount?

 

I've seen the other forum posts but do not seem able to rectify this issue. I've tried the msconfig trick which didn't work either.

 

Thanks in advance

Alfie

 

Supporting screenshots:

taskmgr.PNGsettings.PNG

3 REPLIES 3
HP Recommended

@alf2021

 

Hardware reserved memory is reserved for the use by the BIOS and some drivers for other peripherals.

  

I would suggest you Run Memory Diagnostic Tool and check if it helps.

 

a) Press“Windows Logo” and “W” keys on the keyboard to open the “Settings” search bar.

b) Type “Diagnose your computer’s memory problem” in the search bar and press “Enter” key on the keyboard.

c) Follow the on-screen instructions to run it.

 

Keep me posted with the test results.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

HP Recommended

Hi Raj,

Many thanks for your reply.

 

I have run the memory diagnostics tool as advised and it reported that there were no errors.

 

Many thanks

Alfie

 

HP Recommended

@alf2021

 

All system and application programs reserve memory either at startup or during the course of operation. Memory is reserved for inputting data, additional software instructions.

 

(Graphics card performance are self-managed by the system)

 

 High hardware reserved RAM is usually related to BIOS, I did find a third party video this should be useful for you.

 

Note: this is a third party youtube video, please don't click on an advertisement.

Click here: https://www.youtube.com/watch?v=oFK2eB51_Ss 

 

Hope this helps you!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.