• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-05-2020 09:05 PM

HP Recommended
Product: HP Stream 11- y020wm
Operating System: Microsoft Windows 10 (64-bit)

hello. recently, the "mouse and pointing devices" driver section has disappeared from my driver list. it's completely gone. i can't find a download for it, even on here. before it vanished, it was the latest version of the synaptics touchpad. restarting the computer doesn't work. not even completely resetting the computer works. i have no way to properly use my laptop now. please let me know if it can be saved.

1 REPLY 1

‎07-08-2020 04:03 PM

HP Recommended

@pankyonshii,

 

I reviewed your post and I understand that the touchpad driver is missing on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

When was the last time the touchpad was working fine?

Did you do any Windows updates on the computer?

 

Meanwhile, I recommend you follow the below steps and check whether the touchpad driver appears in the device manager.

 

  1. Click Start, and type devmgmt. msc in the Start Search box and hit enter.
  2. Device Manager opens.
  3. In Device Manager, click your computer so that it is highlighted.
  4. Click Action, and then click Scan for hardware changes.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.