Windows 10 update problems

[GTM98]

Hello everybody,

I have a problem, I did the lastest Windows update and now  the camera and bluetooth are missing.

The bottom of the bluetooth is missing and the camera can't work.

I try everything, uninstall, install the lastest update but nothing works. 

Can you help me please ?

Thanks

[praveen196]

@GTM98 Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[GTM98]

The product number is 5GT02GEA#ABF.

I found where the problem is, in the panel control when I look for the bluetooth and the camera, the code 45 appears.

I search everywhere but I can't find a solution...

[praveen196]

@GTM98

Thank you for the update.

In that case, I would suggest you roll back to the previous version.

Please refer to the below link.

https://support.hp.com/in-en/document/c04755993

If you installed Windows 10 in the past ten days, you have the option to return to the version of Windows you were using before the upgrade. Use the Go Back feature in Windows 10 to restore Windows 8 or Windows 7 on your computer.

Have a nice day!!