Windows 10 won't shutdown

[iamqbm]

My laptop is not shutting down since June-July on Windows 10 64 bit. I have been going through all the hp forums and google, but nothing has been found. Plus I updated my NVIDIA Card, BIOS, hp updates that were available through support assistant and windows updates but my laptop won't either shut down or comes back from sleep when I close m lid. :'(

I want to make sure that do I have to download and install every update from HP official site? Since my BIOS were outdated but HP Support Assistant was not showing it and then I downloaded it from the site.

[DavidPK · Accepted solution]

Hi,

If your Envy 15 series has an Intel processor, try the following.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[iamqbm]

Would you please vist this link 
http://support.hp.com/us-en/product/HP-ENVY-15-k000-Notebook-PC/6936206/model/7169769/document/c0338...

Moreover I am downloading intel drivers from this link:

http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-k000-notebook-pc/6936206/model/7169769#Z7...

 After opening the link, go to:

==>Driver-Display / Monitor (2) 

==>Intel High-Definition (HD) Graphics Driver

Or should I do as you are saying ?
I'd be very thankful

[DavidPK]

Hi,

There no harm in making sure your drivers are up to date, but if the shutdown issue still persists, I would try the procedure in my initial reply, as you do have the mei component.

Regards,

DP-K

[iamqbm]

Thankyou it really solved my issue. Thank you very much

[DavidPK]

You're more than welcome

All the best,

DP-K

[MogwaiHunter]

Try the steps in the following video.  It worked for me!

https://youtu.be/4XXgFIM13O4