• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎07-21-2025 09:20 PM

HP Recommended
Product: HP ZBook Power 15.6 inch G10 Mobile Workstation PC IDS Base Model

I’m having a strange battery‑reporting issue on my HP laptop running Windows 11:

  • Design capacity: 83,028 mWh

  • Full‑charge capacity shown in powercfg /batteryreport: 758,895 mWh

  • Battery level in the taskbar never goes above 9 %, even after an overnight charge.

  • HP Support Assistant says the battery health is normal.

To rule out a hardware fault, I took the laptop to an HP service center today (22 July) and had the battery replaced. Unfortunately, the symptoms are exactly the same with the new pack.

When I review the battery reports, I can see that the reported full‑charge capacity suddenly skyrocketed sometime between 30 June and 7 July.

Has anyone run into this before, and is there a reliable way to reset or correct the battery‑capacity data in Windows 11? Any suggestions would be greatly appreciated.

 

here is additional information 

BIOSV97 Ver. 01.09.00 04/14/2025
OS BUILD26100.1.amd64fre.ge_release.240331-1435  (windows11 pro 24H2)
DESIGN CAPACITY83,028 mWh
FULL CHARGE CAPACITY758,895 mWh
CYCLE COUNT1

WHLEE1_0-1753154319395.pngWHLEE1_1-1753154334188.png

 

Thank you!

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.