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hp envy 13-ah1022tu

Um I just update the beta version of windows 11 and my notebook touch pad isn't working. So I downloaded a driver of it, and like that error, they say it is not compatible at windows 11. This driver is the latest version of it which is released in 2019. I think hp will not update more of this touch pad driver.... Will there any way to solve this problem?

Error code: The driver is not supported on this OS version(10.0.22000).

error.PNG

 
 
 
 
 
1 ACCEPTED SOLUTION

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@Minsu1 

First of all, HP does not provide any drivers for Windows versions that have not been released.  The version you are running in still i  Beta and is not due to come out until late Fall this year.  So, there is no where you can get drivers at this point.

 

Second, this Win11 release is an Insider version -- ONLY for testing -- and if you are unfamiliar with the problems of doing such testing, you should not be running it.  We do not provide support for Insider testing here.

 

Third, the most current version of Windows released is 19042.1082 -- not 19041. 



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2
HP Recommended

@Minsu1 

First of all, HP does not provide any drivers for Windows versions that have not been released.  The version you are running in still i  Beta and is not due to come out until late Fall this year.  So, there is no where you can get drivers at this point.

 

Second, this Win11 release is an Insider version -- ONLY for testing -- and if you are unfamiliar with the problems of doing such testing, you should not be running it.  We do not provide support for Insider testing here.

 

Third, the most current version of Windows released is 19042.1082 -- not 19041. 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

thanks for the reply! 

I should go back to windows 10 I think, :Crying:

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