• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-19-2021 02:17 PM

HP Recommended
Product: HP stream intel celeron

image.jpg

 Hello, 

last night my computer tried updating to windows 11 on its own. I got on my computer and this was what I was left with as you can see it says either press F1 or F2 to agree or disagree every time I try pressing them my computer makes a strange beeping sound. I am tried restarting my computer or turning it on and off but nothing seems to get me out of this situation. Ever key I press seems to have the laptop make the same sound as a response.

Category:
1 person had the same question
2 REPLIES 2

‎10-19-2021 03:54 PM

HP Recommended

@Arianna7 

 

The ROT is we won't leave machine on it won during any updates/upgrades. Now please build instillation Media and try again using

 

         https://www.microsoft.com/en-us/software-download/windows11

During the installation process, it will ask you to Keep users data/files and programs.  This is default option but please make sure to check it.

 

Regards.

  

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-19-2021 04:09 PM

HP Recommended

I appreciate your help but the issue is that my computer won’t do anything besides show this screen. I don’t know how to get my computer to go back to normal. It doesn’t even show the 

HP logo when I try to restart it it just sends me straight to the screen and I am stuck on it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.