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‎10-28-2021 07:58 PM

HP Recommended
Product: HP Sectre
Operating System: Microsoft Windows 10 (64-bit)

I upgraded to Windows 11.  I have a Spectre 13t.  Before the upgrade, Windows Hello worked fine.  After the upgrade, it says "we couldn't find a camera compatible with windows hello face".  Any suggestions?

Category:
21 people had the same question
3 REPLIES 3

‎10-28-2021 08:52 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to go to the W11 Settings menu>Windows Update>Advanced options>and see if there are any optional driver updates waiting to be installed.

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‎10-28-2021 08:55 PM

HP Recommended

Thanks for the quick response.  There are no additional drivers listed.  I tried removing the drivers for the cameras and add them in again.  No change in behavior.

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‎10-31-2021 09:09 AM

HP Recommended

I have the exact same problem on my Spectre X360 13t (Model 6YG70AV).

Used webcam for Windows Hello prior to upgrade to Windows 11. I'm seeing the same error message.

I thought I briefly saw a reference to an HP Privacy setting disabling the webcam, but can't find that setting. I'd appreciate help.

 

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