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Windows Hello Face Recog not working...

HP Recommended
zbook G6 17
Microsoft Windows 10 (64-bit)

When Windows Hello was first announced (to my by an update), the face recognition worked perfectly. After a few days, I looked at the settings and saw that fingerprint recognition was also supported. I thought, why not? I enabled that. Face recognition has never worked since. It's set to work in Settings, but it simply doesn't work. I tried getting rid of fingerprint recognition, doesn't help. I disabled the fingerprint sensor in the BIOS, still nothing. I've gone online and found these horrible long processes, none of them work.


I will say that I have HelloFace.inf but not HelloFaceMigration.inf. Apparently this simply can't be downloaded.


I'm not going to reinstall Windows, way too much trouble. But if anyone has an idea?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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