Windows Hello IR Not functioning after 1809 update

[Leow7827]

Hi ,

I have updated the latest windows update 1809 and the Windows Hello IR stopped working. It was working perfectly fine and smooth before the update. During the face recognition set-up, it stopped scanning my face with the IR blasters and had weird flashy lines coming up on the screen during the process.

Would appreciate some help in fixing this issue.

Thank you!

[The_Fossette]

@Leow7827,

Follow the below steps and check if it helps.

1. Download the RGB Camera firmware update tool from hp.com (sp81543.exe).
2. Run the firmware update tool on the PC connected to the monitor.
3. In Desktop mode, right-click on the Windows Menu (lower left corner of Device Manager.screen) and select
4. Expand Imaging Devices.
5. Right-click HP HD Camera (or similar device), and select Remove.
6. Reboot the PC.

 Then, Disable Windows Hello and the run the Hello setup again

1. Select Settings > Account > Sign-in Options > Face Recognition then click the Remove button.
2. Select Settings > Account > Sign-in Options > Windows Hello > Face, then click the Setup button.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[The_Fossette]

@Leow7827,

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c05873680

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!