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‎01-20-2019 12:50 AM - edited ‎01-20-2019 12:51 AM

HP Recommended
Product: HP Elitebook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hello 🙂

I own a hp EliteBook 840 g3 which have a fingerprint reader and I recently upgrade it to windows 10 pro. After downloading all the windows updates, I went to windows hello configuration with the intentions to try out the whole fingerprint thing (i never used back in windows 7, the original OS this laptop came with) but it said:

 

SharedScreenshot.jpg

 

I search my laptop's drivers and downloaded the "Synaptics WBF Fingerprint Driver" from here (from the official website). I installed the driver, restarted my laptop, but its still saying the same thing, it just doesn't recognize the fingerprint reader. Does anybody know what's going on? 

3 people had the same question
2 REPLIES 2

‎01-20-2019 01:30 AM

HP Recommended

@Pray_the_cookie

 

Finger print reader is optional.

 

          finger print.png

 

Did you buy this option otherwise machine does not have sensor installed.

 

Regards.

BH
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‎01-20-2019 05:14 PM - edited ‎01-20-2019 05:16 PM

HP Recommended

The laptop was a gift, I'm not sure if the person who gifted it to me actually bought that feature... I can physically see the "fingerprint reader", doesn't that means my laptop should have the feature? 

 

Thanks a lot for taking the time to help me, means a lot 🙂

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