Windows Hello don't work after upgrading Windows 11

[bricca]

Hi, after upgrading to Windows 11 22H2, Windows Hello and its fingerprint on my hp laptop no longer work.
I currently have build 10.0.22623.
Could you please help me?

[ub6424]

Hello again @bricca 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Biometric Devices>

- Expand <Cameras>

- Expand <Imaging devices>

- Expand <Human Interface Devices>

- Expand <Other devices> ?

--->>> Send screenshot

(3) Please report your results

[bricca]

Nome SO Microsoft Windows 11 Pro

Versione 10.0.22623 build 22623
Modello sistema HP ProBook 650 G8 Notebook PC

SKU sistema 1Y5L3AV

Processore 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz, 2611 Mhz, 4 core, 8 processori logici

Versione/data BIOS HP T74 Ver. 01.10.00, 14/07/2022

[ub6424]

Hello @bricca 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Synaptics FS7600 WBF Touch Fingerprint Driver

6.0.117.1110 Rev.A

3.0 MB

Aug 24, 2022

Download

(3) Enter BIOS

How to open the BIOS on your HP computer | @HPSupport

BIOS > Security and check [x] Fingerprint reset

- Save BIOS settings and exit

(4) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(5) Run <HP Diagnostics for Windows>

- Perform Component Test - Fingerprint reader

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Fingerprint Reader	Test to check the fingerprint reader.	1 minute	Security verification	Interactive

(6) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[bricca]

Hello,
i can't find "fingerprint reader" in hp hardware diagnostics tests.
I am also attaching a screen of the device drivers after installing the update you suggested and the reset performed via bios.
I hope I have done everything correctly.

Thank you.

[ub6424]

Hello @bricca 

(1) Download and install / update

HP PC Hardware Diagnostics UEFI

8.7.2.0 Rev.A

62.4 MB

Aug 21, 2022

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component test for fingerprint reader

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[bricca]

[ub6424]

Hello @bricca 

Thanks for reporting.

Basically the fingerprint reader works. So it's a Windows software/driver/operating system problem whatsoever ...

Do you remember when the last time ( date? ) the fingerprint reader worked under Windows ? We could try to revert to an earlier Windows software state. Please check Windows Update history.

[bricca]

Problema di avvio del dispositivo USB\VID_06CB&PID_00F0\13279202c180.

Nome driver: oem3.inf
GUID classe: {53d29ef7-377c-4d14-864b-eb3a85769359}
Servizio: WUDFRd
Filtri inferiori: WinUsb
Filtri superiori:
Problema: 0x0
Stato problema: 0xC00000E5

Can this help to solve?

[bricca]

Fingerprint stop working after upgrading 22H2.