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Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
Microsoft Windows 11

This week Windows Hello Face Id stopped working.

 

Upon running diagnostic of hardware got the following - unsure where to go from here, cannot tell what has caused it:

 

joanavf_0-1676824015879.png

 

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