Windows Hello face

[SS78]

Windows hello face show error " we couldn't find camera compatible for windows hello face. 

camera- HP Truevision HD camera

 is it this camera support windows hello face.

please help. for this model.

[Dragon-Fur]

@SS78 

According to the specifications, this model does not include the IR camera needed for Windows facial recognition.

 15-bs669tu Product Specifications

Webcam

HP TrueVision HD Camera with integrated digital microphone

For those reading...

Known Solutions

HP PCs - Troubleshooting Windows Hello Face Recognition

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP 15-bs600 Laptop PC

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