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‎10-14-2021 04:50 AM

HP Recommended
Product: Pavillon 15 dw0120nl
Operating System: Microsoft Windows 10 (64-bit)

When I try to set up the Windows hello with fingeprint, it stuck here.

Broken fingeprint?

Andrea8597_0-1634208565064.png

 

Category:
2 REPLIES 2

‎10-14-2021 03:34 PM

HP Recommended

@Andrea8597 

 

Its specs

 

            https://support.hp.com/au-en/document/c06434025

 

Did you buy Finger Print option ? Otherwise it only has finger print cover BUT does not have sensor underneath. If you wish, you can buy part # M36397-001 and install to your machine.

 

Regards..

BH
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‎10-14-2021 04:05 PM

HP Recommended

Hi and thanks for your reply, 

It's a built-in fingerprint reader, it worked fine until I updated to Windows 11, drivers on control panel seems all right (under biometric) 

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