-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Windows Update Fails

Create an account on the HP Community to personalize your profile and ask a question
01-14-2023 12:52 PM
Every time I attempt a Windows 11 Update, specifically 2023-01 Cumulative Update for Windows 11 for x64-based Systems (KB5022287) the update fails. It just about completes; I receive the message "You're 92% there". Then, "Something Didn't go as Planned". No need to worry - undoing changes"
This has been going on for months now. Any ideas how I can complete this update?
or a workaround?
Thanks
Solved! Go to Solution.
Accepted Solutions
01-15-2023 11:00 AM
Ub6424, thanks for the response. The problem has been resolved. Malwarebytes Premium settings were set to START UP WITH WINDOWS. When I changed this setting to DO NOT START up with Windows, the update completed successfully.
After the update, users should change back to START UP WITH WINDOWS.
01-14-2023 01:23 PM - edited 01-14-2023 01:23 PM
Hello @FoolishAl
Sorry to hear that you are having problems ... I would like to help you.
(1) Restart Windows
(2) Please check <Windows integrity> Part 1
Open cmd.exe (right click) as administrator and execute:
chkdsk /f c: ( Answer question with Y=Yes ) |
(3) Restart Windows and let chkdsk do the work at startup
(4) Please check <Windows integrity> Part 2
Open cmd.exe (right click) as administrator and execute:
sfc /scannow
msdt.exe /id WindowsUpdateDiagnostic
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth |
(5) Please report your results ( of each command )
01-15-2023 11:00 AM
Ub6424, thanks for the response. The problem has been resolved. Malwarebytes Premium settings were set to START UP WITH WINDOWS. When I changed this setting to DO NOT START up with Windows, the update completed successfully.
After the update, users should change back to START UP WITH WINDOWS.
01-15-2023 02:40 PM
Hello @FoolishAl
Thanks for reporting.
I wonder what is supposed to be premium about the malwarebytes software if it blocks/interrupts the regular Windows update.
Kind regards