• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-19-2024 10:11 AM

HP Recommended
Product: HP EliteBook 735 G6 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Windows hello fingerprint is not working on my HP EliteBook 735 G6. It runs windows 11 pro.

2 people had the same question
2 REPLIES 2

‎04-19-2024 10:59 AM

HP Recommended

Here's a video from HP Support on how to fix fingerprint login issues:


https://www.youtube.com/watch?v=EtIjIjyVzYs

 

Here's a video from HP Support about diagnosing issues with the Fingerprint Reader in Windows 10:


https://www.youtube.com/watch?v=HMm8IKuNeVY



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-19-2024 11:19 AM

HP Recommended

Tried these steps. Still not working! 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.