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HP EliteBook 735 G6 Notebook PC IDS Base Model
Microsoft Windows 11

Windows hello fingerprint is not working on my HP EliteBook 735 G6. It runs windows 11 pro.

2 REPLIES 2
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Here's a video from HP Support on how to fix fingerprint login issues:


https://www.youtube.com/watch?v=EtIjIjyVzYs

 

Here's a video from HP Support about diagnosing issues with the Fingerprint Reader in Windows 10:


https://www.youtube.com/watch?v=HMm8IKuNeVY



I am a volunteer and I do not work for, nor represent, HP
Learn how to fix setup issues with the fingerprint reader on HP Notebook PCs (Windows 10). For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: ...
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Tried these steps. Still not working! 

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