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RaviTeja51
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Windows restart itself, memory error ubuntu is working fine

HP Recommended
Example: Pavilion 15-ec0028ax
Microsoft Windows 10 (64-bit)
My laptop is restarting by strange stop error code like: MEMORY MANAGEMENT ERROR, PAGE FAULT. It restarting itself everytime when boot into windows. However it works fine on ubuntu no hardware fault. Ran hp extensive memory test it says Memory module 1:Bottom-Slot 1 (left) But ubuntu shows two ram sticks as working.My laptop is one month old
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praveen196
HP Support Agent
HP Support Agent
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@RaviTeja51 Welcome to HP Community!

 

I understand that you are getting memory management error 

 

Please perform a hard reset first. Steps to do it:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  • Replace the battery and reconnect the charger.

 

Then run UEFI diagnostics. The steps to do it is mentioned below:

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

Please perform all the complete diagnostics that include the hard drive, memory and component tests.

Please visit this link to perform these tests: http://support.hp.com/in-en/document/c03467259

 

I found a great response on the HP support site for this issue authored by veilendank10 a certified HP forum specialist which is an accepted solution in the forums. Here’s the link:

 

http://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/blue-screen-issues-memory-management/td-p/55313...

 

You could also check the Microsoft link to resolve this issue: http://answers.microsoft.com/en-us/windows/forum/windows_vista-update/blue-screen-with-memory-manage...

 

There is a YouTube link to resolve the issue also. Link: https://www.youtube.com/watch?v=5W4j4k1tt1U

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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