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Hp 2000 notebook pc

My laptop won’t update. It’s running on windows 8. It won’t access the internet either even though it shows it’s connected. 

1 REPLY 1
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Hi @Emily645,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

Are you getting any errors?

 

May I have the exact product number or the serial number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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