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HP Recommended
15ba042au
Microsoft Windows 10 (64-bit)

I need help in  installing windows 10  version 20h2 on my hp device 15ba042au which is running on windows 10 version 1809. When I try to upgrade the pc it always shows error which I noticed is a driver failure. I contacted microsoft for this but they only helped me to figure out the problem they asked me to manually install the failed drivers by searching in the internet but I am unable to find the particular driver which is preventing the installation. I updated my pc with all the pending updates but it still shows the same error even reset my pc 2 to 3 times but nothing works. If anyone has the perfect solution for the issue your comment is highly appreciated. List of failed drivers and my hardware ids

PCI\VEN_1002&DEV_9840&SUBSYS_81F5103C&REV_00\3&2411e6fe&0&09

PCI\VEN_1002&DEV_9850&SUBSYS_81F5103C&REV_40\3&2411e6fe&0&08

ACPI\SMB0001\3&2411e6fe&0

PCI\VEN_1002&DEV_9850&SUBSYS_81F5103C&REV_40\3&2411e6fe&0&08

ACPI\SMB0001\3&2411e6fe&0

PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00\4&367e2265&0&0014

HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C81F5&REV_1000\4&73c446b&0&0001

PCI\VEN_10EC&DEV_8136&SUBSYS_81F5103C&REV_07\4&d9d0903&0&0015

HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005\4&7defa6f&0&0001

PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00\4&367e2265&0&0014

HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C81F5&REV_1000\4&73c446b&0&0001

PCI\VEN_10EC&DEV_8136&SUBSYS_81F5103C&REV_07\4&d9d0903&0&0015

HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1005\4&7defa6f&0&0001

PCI\VEN_10EC&DEV_B723&SUBSYS_81C1103C&REV_00\4&367e2265&0&0014

PCI\VEN_10EC&DEV_8136&SUBSYS_81F5103C&REV_07\4&d9d0903&0&0015

USB\VID_0BDA&PID_B008\00e04c000001

USB\VID_0BDA&PID_B008\00e04c000001

USB\VID_04F2&PID_B56C&MI_00\7&4b046f5&0&0000

USB\VID_04F2&PID_B56C&MI_00\7&4b046f5&0&0000

PCI\VEN_1022&DEV_1537&SUBSYS_15371022&REV_00\3&2411e6fe&0&40

 [Exit status: FAILURE(0x00000013)]

 

3 REPLIES 3
HP Recommended

Hi:

 

If you don't have any programs or files you can't reinstall, I recommend that you try to clean install W10 21H1 by making bootable installation media with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

The list of drivers in your post indicated that almost every hardware driver your notebook has is causing issues and that just can't be possible.

HP Recommended

I tried clean install, reinstall using bootable pendrive and burned iso image, even reset the pc more than 2 times but the same error occurs  again and again. And when using the bootable pendrive to install latest version of windows the pc fails to boot and enter a startup loop, installing previous version using dvd help to retain back my pc to normal.

I just need the upgraded version of realtek bluetooth driver, realtek audio driver, amd Radeon r2 graphics and realtek wifi adaptor for supporting version of windows 20h2 as I am not able to find it in the manufacture website, they are all supported till 1703 version of windows.

HP Recommended

Something's not right.

 

Anyway, here are the links to the latest drivers I could find for the wifi, Bluetooth, Audio and graphics...

 

Audio:  6.0.8940.1

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104077.exe

 

Graphics:  Select the W10 64 bit driver.

 

E2-7110 with Radeon™ R2 Graphics Drivers & Support | AMD

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112305.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111899.exe

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.