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‎01-24-2021 08:49 PM

HP Recommended
Product: Energy Star
Operating System: Microsoft Windows 10 (64-bit)

My mouse does not work right.  I cannot get it to get to the target, it hesitates and I have to try over and over to get it to get to the Target.  This happens to the key board too.   Have tried everything possible.  Even the Computer Tech cannot fix it. Please help.     Have posted this Help before but cannot get back to the reply from anyone..

2 REPLIES 2

‎01-28-2021 11:56 AM

HP Recommended

@CCN88

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎01-28-2021 01:29 PM

HP Recommended

Model HP 15 Notebook PC

Windows 10

Erratic mouse, cannot control of focus it

Software & Hardware up to date checked by Best Buy geeks & other Techs

All sorts of troubleshooting done by them but this mouse & touch has confounded them. Keyboard touch in place of mouse acts the same as mouse, cannot focus the arrow it jumps all over the place.

 

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