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‎01-02-2024 05:17 AM - last edited on ‎01-08-2024 02:29 PM by Retired

HP Recommended
Product: HP S500 Wireless Mouse

The lights of wireless mouse doesn't turn off even system got shutdown. Due to this cell of mouse discharges within one week. I'm really frustrated. Please any one can help me.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2024 12:38 PM - edited ‎01-08-2024 12:43 PM

HP Recommended

There is no on-off switch for the mouse as discussed in comments under this video.

 

Please return the mouse power setting back to where the computer can turn the mouse off.

 

There is some other problem.  If you do not move the mouse it should turn off eventually.  I do not know the time period but if it does not turn off then try to return the mouse for a refund.

 

Anything over 30 minutes of no motion it should have turned off.

 

See if you can get a mouse with an on/off button. If in your budget get an "anywhere" type mouse that is rechargeable.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎01-02-2024 05:21 AM

HP Recommended

Bring up the mouse properties and uncheck Allow this device to wake up the computer 

 

-> device manager

BeemerBiker_0-1704198097255.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎01-07-2024 11:41 PM

HP Recommended

Thanks for your valuable reply. I done as you suggested but it's not working. same issue persisting. I tested by removing usb dongle of mouse from the board still mouse remained on. tested in different desktop but same issue. please help.

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‎01-08-2024 12:38 PM - edited ‎01-08-2024 12:43 PM

HP Recommended

There is no on-off switch for the mouse as discussed in comments under this video.

 

Please return the mouse power setting back to where the computer can turn the mouse off.

 

There is some other problem.  If you do not move the mouse it should turn off eventually.  I do not know the time period but if it does not turn off then try to return the mouse for a refund.

 

Anything over 30 minutes of no motion it should have turned off.

 

See if you can get a mouse with an on/off button. If in your budget get an "anywhere" type mouse that is rechargeable.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-20-2024 02:16 AM

HP Recommended

I have claimed warranty and exchanged it and new mouse is working fine.

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‎02-15-2024 01:11 PM

HP Recommended

Mine did the same thing.

The last time the batteries died - I inserted new ones - watching proper placement - and the mouse didn't work.

I went to take the batteries out and they were extremely hot after being in for less than 30 seconds.

Tried new batteries - but same thing.

Had to switch back to a wired mouse.

 

I have model: HSA-A002M

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