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- Wobbly screen

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03-05-2018 12:19 AM
I recently purchased HP Envy x 360 convertible 15-bp1xx. The screen wobbles even at small application of pressure. I am worried whether hinges may fail after sometime and screen may fall if a support isn't given as it happened to my old laptop. how can I rectify this issue.?
03-06-2018 06:54 AM
Hey there! @tspaul, Thanks for stopping by the HP Support Forums!
I understand you have display issues with your laptop.
Don't worry I'll try to help you out.
Did you make any software or hardware changes on your PC?
Have you dropped your PC anytime?
Please provide the product number of your PC to assist you better.
As you mentioned the screen wobbles when you apply little pressure to the lid on your laptop.
It certainly looks like a hardware issue with the display bezel.
If the laptop is under warranty it would be fixed without any charges.
Please contact HP support for service options.
Link to contact HP.
If the solution provided worked for you, please mark accepted solution for this post.
Hope to hear from you soon!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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A4Apollo
I am an HP Employee