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‎01-07-2020 03:25 PM

HP Recommended
Product: ENVY 360 15z-ds000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Noticed the KB backlighting was on after a very long time, rather than turning off after a bit of time.  Clicked the backlight key to toggle it off, and it would not come back on again.  Also, the KB became unstable - backspace key not working half the time, same for the space key, some other keys too.  Did a reboot and nothing changed after removing the KB from the device manager, then I did a hard reset, the KB flickered once then went off.  Restarted the computer, and it seems to be working again? 

 

I wonder if this the result of some type of conflictive software update I was not aware of?  Is there a separate driver for the backlighting I'm not aware of?  Anyone else have this issue today/lately?  Laptop is about a month old, and I'm really hoping this is some kinda one-off glitch, never to return.  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2020 08:47 AM

HP Recommended

I did a system restore, and KB is back to normal.  Thanks.

View solution in original post

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3 REPLIES 3

‎01-10-2020 11:48 AM

HP Recommended

@Cerealbus  Welcome to HP Community!

 

I understand that you are facing issues with keyboard backlight.

 

Do not worry. I will try to fix the issue.

 

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type, and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

If the issue still persists, please uninstall the keyboard drivers from the device manager and update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No

‎01-14-2020 08:47 AM

HP Recommended

I did a system restore, and KB is back to normal.  Thanks.

Was this reply helpful? Yes No

‎01-14-2020 09:05 AM

HP Recommended

@Cerealbus

 

Thank you for the update.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a  nice day!!

 

 

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