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‎05-14-2019 08:03 AM - edited ‎05-15-2019 03:55 AM

HP Recommended
Product: Pavilion power 15-cb060sa
Operating System: Microsoft Windows 10 (64-bit)

Hi, I ordered 8gb of new ddr4 to add to my laptop as it said in the manual it was capable of 16gb. It arrived today and i took apart my laptop, done some maintenance (blew dust out of fans, new thermal compound) added the new stick of ram into the free slot, put it back together to start it up and it wont start. The fans run on full speed on startup and eventually i get a 90d error code which says it is a thermal shutdown, but the laptop isnt hot in any way. I tried removing the new stick of ram and booting with only the original stick, and even checking to see if i used too much thermal compound but i still have the same problem.

Update: 

I have been able to get it to boot but only once I exit the UEFI system diagnostics. Once I get onto windows the 16gb of ram is showing and working but now my Nvidia gpu isnt detected.

1 REPLY 1

‎05-14-2019 08:39 AM

HP Recommended

PS I used the same type of ram (8gb DDR4 2400MHz). I tried resetting cmos by taking out the battery but still no luck. Thanks to anyone that can help.

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