Worst customer support ever

[Valce]

Does HP have a basic phone number that I can call to speak to someone? Why do multi-billion dollar companies deliberately frustrate contact unless they're selling something? 

I purchased a laptop in November and after a month, the motherboard failed. It was a nightmare to get in touch with someone, but after I did, and videochatted them, a cardboard box arrived to send the laptop back. It's been 2 months and the status for the repair is "Please contact HP"... except I can't. No phone number is provided, and because the laptop wasn't for me, I didn't register it to my account. The laptop was supposed to be returned in late March.

My client needs their laptop back ASAP. Who do I have to contact to get help?

[Dragon-Fur]

@Valce 

Posting the serial number instead of the Product Number / model is discouraged (and against our HP Community - Rules of Participation )

True -

Multi-million dollar companies have a lot of rules - almost all of which are meant to protect the company and the customers the company serves.  The Legal teams are kept busy.

There might not be a way around the customer's privacy -- that is, the customer who submitted the case to HP and / or the registered owner.

Regardless, what you are asking is outside of our HP Community mission.

What?

We cannot intervene on your behalf.

"We" are not HP.

We can -- and I have -- sent your question to our Moderator team for review.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

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