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‎03-05-2022 11:47 AM - edited ‎03-05-2022 11:54 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello I purchased a new laptop the other day, It's the HP 15-ef1082nr.  The HP detect and HP support assistant etc etc keep detecting/showing it as the HP 15s-eq1000 so no idea what's going on or how to fix this issue. I just want to make sure that I am able to get proper driver updates when need be etc. I have gone into the bios and it's detecting it as the 15-ef1xxx so in the bios it's detecting it properly so why is the HP detect and support assistant not.  So any help would be greatly appreciated.

 

Thanks,

Category:
2 people had the same question
5 REPLIES 5

‎03-08-2022 02:52 AM

HP Recommended

Hi@bbgarnett,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing HP support assistant issues with the HP Laptop.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Uninstall HP support assistant from Add/Remove programs and then install the latest one from HP.COM using this link

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎03-08-2022 09:57 PM

HP Recommended

Hello, I can't find my laptop on HP.com, I can find the product specs but when I either let HP detect my laptop or manually enter my serial and product number it just brings me to a completely different laptop so not sure where to go from here.

 

Thanks

1 person found this reply helpful
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‎03-09-2022 01:21 AM

HP Recommended

Hi@bbgarnett,

 

Thank you for responding, I appreciate your time and effort.
 

I have a few recommendations 

  • Try entering the correct Product number or the Serial number.
  • Click this link for HP Laptop 15-ef1082nr Product Specifications. 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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‎03-14-2022 01:30 PM

HP Recommended

Hello I have entered the correct product and Serial number and it just continues to tell me that my laptop is the

HP 15s-eq1000 Laptop even though I have the 15-ef1082nr. So I am not sure why it thinks I have that model?

1 person found this reply helpful
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‎03-15-2022 03:24 AM

HP Recommended

Hi@bbgarnett,

 

Thank you for responding, I appreciate your time and effort.
 

Go to HP.COM and enter the Product number and then check if it shows the correct model. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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