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Message 1 of 4
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Flag Post

Wrong characters appear while typing

HP Recommended
Microsoft Windows 10 (64-bit)

Hey!

I have a problem with my keybord. When I type some buttons the wrong letter appear somtimes even I get multiple letters and numbers.

I have tried reseting the language on keybord.

It works if I conect an external keybord.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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@Simon97

 

I reviewed your post and I understand that you are getting incorrect letters when you type.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.

 

Here is how it is done.

 

Type "Device Manager" into the search field to open the device manager console.

Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

On the Confirm Device Removal dialog box, click OK to start the uninstall process.

When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then run a test on the keyboard following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
Flag Post
HP Recommended

Tack för för svar

Har testat och det blev sämr

Nå Något mer jag kan göra?

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HP Support Agent
HP Support Agent
24,829 24,817 1,645 2,295
Message 4 of 4
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@Simon97

 

The support here is in English only. If you could post back in English, I'd be glad to help.

 

If in case you need support in your language, I'd recommend you to contact HP Support in your region and language.

 

Please follow these steps to reach them.

Step 1. Open link: https://support.hp.com/us-en/contact-hp?openCLC=true

Step 2. Select the product type.

Step 3. Enter the serial number of your device or select let HP detect your product option.

Step 4. Select the country from the drop-down.

Step 5. You should see the Local Contact Options.

 

Cheers!

The_Fossette
I am an HP Employee

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