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‎08-07-2025 04:06 AM

HP Recommended

I have updated the BIOS via the HP Support Assistant but the HP Support Assistant persists in announcing that I have to update my BIOS with the same update. How can I get rid of this erroneous update instruction in the HP Support Assistant?

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1 REPLY 1

‎08-09-2025 02:17 AM

HP Recommended

@Sjors123, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If HP Support Assistant keeps prompting you to install the same BIOS update even after you've successfully installed it, this is usually due to a caching or detection issue within HPSA. Here's how you can resolve it:

Confirm BIOS Update Was Successfully Installed

  • Press Ctrl + Alt + S to open HP System Information.
  • Note the BIOS version listed.
  • Compare it with the version shown in HPSA. If they match, the update was successful.

Clear HP Support Assistant Cache

Sometimes HPSA retains outdated update data. To clear it:

  1. Close HP Support Assistant.
  2. Open File Explorer and go to:C:\ProgramData\HP\HP Support Framework\Updates
  3. Delete the contents of the Updates folder.
  4. Restart your PC and launch HP Support Assistant again.

Update HP Support Assistant

Make sure you're using the latest version:

Re-scan for Updates

  • Open HP Support Assistant.
  • Click on My devices > Your PC > Updates.
  • Click Check for updates and messages.
  • If the BIOS update still appears, click the dropdown and choose Ignore this update.

Optional: Manually Install BIOS from HP Website

If you want to double-check or reinstall manually:

  • Visit the HP Software & Driver page:
    Official HP® Support
  • Enter your product name and download the latest BIOS version. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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