X and N key not properly working

[Nuked1]

Hello, my N key started acting weird a while ago, sometimes writing it a bit late, other times not writing it at all and other times writing 2 n's. I thought this was not a big issue, though it is very annoying while typing/programing, but now my x key is also not working properly. Sometimes it just doesn't write x and only after I spam click it a hunderd times. 

No I didn't spill any drink on my laptop keyboard
Yes my keyboard is clean
The laptop is still realativly new.

Does anyone know why this is and a fix?

[Nal_NR]

Hi @Nuked1,

Welcome to the HP Support Community. 

I'd like to help!

Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, and press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Nuked1,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighbourhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nuked1]

Hello, I tested to put the keyboard in another language (russian) and the exact same keys didn't work properly, I also did the tests but they don't seem to find any mistakes or failures. As far for the battery I can't change it since I cannot open the laptop.

[Nal_NR]

Hi @Nuked1,

Thanks for your reply. We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!